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What is the difference between hotel categories in Italy?

Where to stay: in a 2, 3 or 4 star hotel? What is the difference between them? What if I choose an inn? What about a boutique hotel? Today I am going to tell you everyrthing you need to know about hotels in Italy!


What is the difference between hotel categories in Italy?

Well, first of all let us make one thing clear: not every 1 star hotel is bad and not every 5 star hotel is spectacular. Just like not every inn is bad and not every boutique hotel is very special! What are you talking about, Patricia? Well, what defines the classification of a hotel are the services provided combined with the structure of the establishment. But remember that while a 5-star hotel tends to offer impeccable service, you will only find that homemade service in an inn, for example. So, when choosing a hotel, consider all this and more. Let’s find out what is the difference between the hotel categories? Stay with us and make the best of Italy! Here at Your Travel to Italy with Ana Patricia you make the trip of your dreams! ALSO: see our “Accommodation in Italy – Tips for your holidays!”  Read also: Examples of Itineraries in Italy!


It is important to consider your type of trip: if you are with children, with elderly people, if you are going to take some time to have a business meeting, if you intend to work at the times you are at the hotel and there will be Wi-Fi available, if your trip is only tourist, etc. Find out here where to sleep in the main Italian cities: Rome, Naples, Capri, Milan, Florence and Venice


Many people end up choosing the wrong hotel, because it only takes into account the daily rate, but the accommodation goes much further! Always check the location: remember that the farther from the tourist attractions your hotel is, the more you will spend with transport to get downtown! In the end, your savings is going to be six of one and half a dozen of the other – save on hotels, but spending on transportation! Also think about the convenience you will find around: if there are stores, supermarkets, pharmacies, train and/or metro stations, restaurants, etc. Read also How to save on accommodation in Italy?

Services offered by the Hotel

Last, but not least, the services offered by the hotel! Find out if the hotel has a restaurant, if breakfast is included in the daily rate, if the front desk works round-the-clock, if the check-in and check-out times-out are flexible, if they match your arrival and departure times, etc. These are items that many people end up neglecting and, therefore, some experiences can become true “unpleasant stories”. Read also: Accommodation in Italy by clicking here!

1) What is the difference between hotel categories in Italy? DIFFERENCE BETWEEN BEDROOM AND SUITE

To begin let’s understand the difference between bedroom and suite. Besides price, there are some well-defined differences for hosting spaces:

Standard Room

Although it is considered by many to be a somewhat retrograde name, it is the best name to define the simplest rooms in a hotel structure. They are usually at the back or on the side of the hotels, which means you’ll have no view of the Main Street, for example, or interesting points, but it offers basic services as we will see below.

Superior Category (Executive Apartment)

The rooms are a little better located within the hotel structure: the rooms can have a side view of the sea, for example. The furniture may be a little better than the standard room, but the hotel services offered are, usually, the same.

Deluxe (or Suite)

They are larger rooms that may or may not have an anteroom (they are usually ‘divided’ into three parts: living room, bedroom and bathroom). The bathroom in the room also has a bathtub and some rooms even have a small kitchen. The view is usually facing the sea or some important point in the city where you are, and the room is serviced either by the concierge or a butler 24 hours a day. Very luxury, isn’t it?

And what is the difference between concierge and butler?

The concierge is responsible for taking care, mainly, of ‘out of the hotel’ matters for guests, such as restaurant reservations, purchasing tickets for shows, car rentals, airport transfers, currency exchange, etc. The butler is responsible for taking care of the guest with more internal matters, for example, “I do not want bagasse in my juice”, or else “I would like a pair of extra slippers in the room”, “I need another blanket”, etc.


If you want to surprise someone special when you return to the hotel, the butler can help you with that! ; ) Flowers, champagne, chocolate: let the butler know!

2) What is the difference between hotel categories in Italy? DIFFERENCE BETWEEN THE ‘STARS’

And what are the differences between the hotel’s stars? Good to know: there is no global classification to designate the category of hotels, each country classifies its hotels according to the rules of the local Ministry of Tourism, of course that each place has a requirement.

Location, structure, services, guest evaluation, tourist agency evaluation, etc. are considered. In Italy, the organization responsible for hotel structures is the Federalberghi (Federazione Delle Associazioni Italiane Alberghi – Federation of Italian Hotel Associations) and AITR (Italian Association for Responsible Tourism), which classify all hotel structures in the country. Below, you can see how the classification is made:


Front desk opened for at least 12 hours a day, cleaning and tidying the room and bathroom once a day (*); rooms with a minimum of 14 square meters and a bathroom of at least 3 square meters (with ventilation even if artificial) with shower, toilet and sink without mandatory hot water, but because of the Italian cold, the taps, usually, have hot water systems. It is not mandatory to have air conditioning, only heating.

(*) Important

  • Cleaning and tidying the room means: making the bed, dusting, cleaning the floor and disinfecting the bathroom.


  • The bathroom can be private or collective. If it is collective, the presence of a window with natural ventilation is mandatory, if the bathroom is private, the window is not mandatory.


  • If the stay in a hotel in this category is for more than two or three nights, the bath towels, face and floor cloths may not be changed daily. Ask at the hotel front desk if you want this to happen, however, sometimes the request can be denied due to availability in the hotel’s wardrobe.


Front desk opened for at least 12 hours a day. Cleaning and tidying the room and bathroom once a day (the same rule of one-star category applies to making the bed, cleaning the room and bathroom, tidying the room once a day with changing bath towels, face and floor cloths if requested by the guest, if available in the hotel’s wardrobe).

Elevator in vertical structures with at least 3 floors; single rooms with a minimum size of 8 square meters, with windows; if it is a double room, the minimum size is 14 square meters also with a window; bathroom with at least 3 square meters with no window required, but with ventilation – even if artificial; in the bathroom: shower, toilet and sink (no hot water required, but because of the Italian cold, the taps usually have hot water systems); it is not mandatory to have air conditioning, only heating.

  • The bathroom can be private or collective, if it is collective, the presence of a window with natural ventilation is mandatory. If the bathroom is private, the window is not mandatory.


Front desk opened for at least 16 hours a day. Bar / room service for at least 12 hours. It is mandatory to have at least one receptionist who speaks another foreign language (usually English). Cleaning and tidying the room once a day with change of bath towels, face and floor cloths if requested by the guest and if available in the hotel’s wardrobe. Single rooms with a minimum size of 8 square meters with a window; if it is a double room, the minimum size is 14 square meters, with a window; the bathroom must be private with at least 3 square meters with ventilation, in addition to having a shower, toilet and sink with hot water. It is not mandatory to have air conditioning in all rooms, only heating.


Front desk and bar/room service that operate for at least 16 hours a day, trolley for transporting luggage, elevator in case of vertical structure with more than 2 floors, at least two receptionists who speak two foreign languages. Cleaning the room once a day with a change of bed linen if requested by the guest; changing bath towels, face and floor cloths; single room with a mimimun size of 9 square meters with window; double room with, at least, 15 square meters with window; private bathroom in all rooms with 4 square meters and ventilation, even if artificial with shower, toilet and sink with hot water; air conditioning and heating in all units.

Five-Star – Luxury Hotel

Front desk and room service 24 hours a day; bar for at least 16 hours a day; doorman and receptionist at night; at least two receptionists who speak three foreign languages, parking 24 hours a day without mandatory valet (but normally the service is offered).

Cleaning and tidying the room twice a day, usually in the morning and at night; changing sheets in case of request, changing bath towels, face and floor cloths twice a day if necessary or in case of request; single rooms with a minimum size of 14 square meters with a window; double room, minimum size of 16 square meters with window; bathroom with a minimum of 5 square meters with ventilation, not mandatory window; private bathroom in all rooms; air conditioning and heating in all units.

Important to Know

Safe box, minibar, breakfast and other ‘conveniences’ normally offered by hotels, ARE NOT MANDATORY ITEMS in any category! As well as cable TV and Wi-Fi. Of course, nowadays, any hotel that values itself and values its guests, offers the best entertainment services in all its rooms and common areas, but they are not mandatory for the classification of a hotel, since it is made according to the basic structure of what the guest will actually enjoy (bedroom and bathroom).

3) What is the difference between hotel categories in Italy? TYPES OF ACCOMMODATION

Resort, Village, Agrotourism (Farm hotels), Inn (B&B), Hostel, Residential Hotel, Residence, Airbnb, boutique hotel, charming hotel, exclusive hotel… Now what? Calm down! It is much simpler than you think! Shall we meet them? Good to know: in case of damage to the hotel room, a fee of up to 100 times the daily rate may be charged.

Holiday Resorts

They are spaces, usually outside the urban space with a COMPLETE structure! There you will find bars, restaurants, shops, water complexes with water slides; if the resort is on the mountain you will find spaces to have contact with nature; if located in snowy areas, the resort has its own ski slope; if it is by the sea, it is common for the place to have a private beach and boat trips, etc.

It usually works with full board that includes breakfast, lunch, dinner and snacks between the main meals. Besides, it also offers courts, games room, SPA. It is not a place for mass tourism; it is for a more specific audience (usually loved by those with children, for safety reasons, since the team has monitors), couples and families. Front desk 24 hours a day (in person and via telephone). They can have more than 400 rooms!


Tourist villages are mainly characterized by their outdoor structure; the rooms are in huts, mini apartments or bungalows and are more reserved, although one ‘house’ is close to each other; they are usually immersed in nature and offer excellent facilities with a swimming pool, restaurant, bar and others. One of the main items in this type of accommodation is the games proposed by the animators of the place: there is music, games and an excellent social interaction for all ages, every day. Reception 24 hours a day (in person and via telephone). They can have more than 40 apartments / houses.


Also called farm hotel. Staying in a structure like this is a delightful experience. Currently, research hotels, also known as agrotourism (neologism), offer excellent hotel structure and combine services in a friendly and cozy way. The cool thing in structures like this is, without a doubt, is the contact with nature; many agrotourisms have a vegetable-garden and invite guests to help them daily; some have stud farms, spaces with other animals, where you can see the daily care with them.

Usually the local cuisine prepares meals with ingredients grown right there: jellies, cheeses, breads, salads… It’s all incredible! In larger structures, the reception can operate 24 hours a day (in person and via telephone); in the smaller ones, the front desk is opened between 06:00 a.m. and 22:00 p.m.; Of course, each location sets its own schedule. Ask at the front desk their timetables. The category also includes wineries! They have few rooms, a maximum of 20, 30.

Bed & Breakfast – B&B

It is a much simpler structure and the service is usually done by the owner of the establishment, since the accommodation is done at his home. The service is generally very friendly and it is not difficult to feel at home, or at the home of a friend, super nice to stay in places like this. It is a good option for those who want to save money, as it does not offer so many ‘luxuries’, but includes breakfast (confirm with the owner).

The rooms are not large and it is possible that the bathroom is outside the room and shared, so if you are thinking of staying at a B&B, make sure you are well informed so you don’t have any unpleasant surprises when you get there. The ‘front desk’ doesn’t work 24 hours a day and each owner makes his own schedule, including ‘arrival’ at the hotel after dinner, for example. So be smart on your agenda: if the owner informs you that at 10 p.m. they close the doors, respect it, otherwise you may have to sleep outside! LOL… The structure has a maximum of 10 rooms.


A hostel can be in a house, in an apartment, it can be big, small … There are several hostels around the world and it is suitable, especially for young people who travel with few ‘means’. The room is shared, as well as the kitchen and bathroom, and not all offer breakfast, but you can buy your things and use the local kitchen. Some of them offer private rooms, with or without bathrooms, and today there are also luxury hostels that can offer a swimming pool, balcony, bar and restaurant; although not yet widely disseminated in the world, in the USA it is successful and is already beginning to gain space in Europe. The front desk also makes its own schedule, be careful not to be left outside! It can offer several beds (bunk, for example) divided into 4 or 5 bedrooms. Check out my indications for hostels in the main Italian cities: Venice, Florence, Milan and Rome.

Residential Hotel

If you like something more ‘independent’, you can choose a residential hotel; a residential hotel is nothing more than a structure similar to that of a small apartment. Chambermaid service can be requested and may or may not be included in the daily rate. It is ideal if you are going to be staying in a city longer and want to save money with, for example, food, preparing your own meals. The structure of the place usually has laundry for common use, games room, in some there is a small meeting room and reception. Reception is not open 24 hours a day; It can have up to 100 apartments.


Almost the same as the Residential Hotel, but can be ‘offered’ in the form of independent houses (gated community type), with private bedroom, bathroom and kitchen. The big difference is that, here, there are usually fixed residents and the structure does not always have, for example, laundry or other common spaces such as a games room or meeting room; although there is a doorman and / or receptionist, the service may not work 24 hours a day. It can have up to 200, 300 apartments, depending on the location.

Airbnb (or rental of houses and apartments)

There are those who love and those who hate! Some have had great experiences and some have had really bad experiences! It is up to each one! The service rents a house, or a room in the house, to the interested person and may not offer any extra services, such as breakfast; Prices are sometimes more affordable, but sometimes it isn’t worth it!

Research a lot! I mean, A LOT! Even before signing a contract with contacts via Airbnb. Have you ever thought of reaching a country on the other side of the world and discovering that you were a victim of a scam? So … Do not hesitate to gather as much information as possible before concluding with this modality, ok?! If you rented the whole house, you will probably have the key in hand, but be careful with noise after 10 p.m so as not to disturb the neighbors; if you have rented a room and want to go out at night, you can negotiate the loan of an extra key with the owner, but remember not to make excessive noise when leaving / arriving.

Boutique Hotel

The concept of a boutique hotel enchants, even by its name, but it is nothing more than a hotel that emphasizes works of art; differences such as, for example, pieces by famous designers in their facilities. There are two requirements for a boutique hotel: it must have differentiated architecture or be located in a historic building and must offer differentiated ‘attractives’, such  as being themed.

Another difference is that the owner is usually responsible for the reception of guests and for their well-being during their stay, being almost an obligation to send a ‘happy holidays’ card, for example, to those who have already stayed there (a big differential!). The structures can have 10 to 100 housing units and, of course, the larger they are, the more employees they have. The reception may or may not be 24 hours and there is no obligation to offer services such as bar and restaurant, although many have complete and, of course, beautiful structures, such as swimming pools, for example!

Charming Hotel

These are hotels that are located in historic areas or of great cultural value. They are hotels with a service concept similar to the Boutique Hotel, but are usually further away from the big centers; it is common to find them in, for example, Wine Routes or in the so-called Charming Routes, which brings together one city after another and where there is enormous interest in the history of that place.

The accommodations are simple, but, as the name says, very charming. The front desk may not be opened 24 hours a day and it is not mandatory to offer a variety of services, although they LOVE serving breakfast and lunch. Breakfast is usually included, since they themselves produce most of the products served as jams, breads, cheeses and fruits. The (beautiful) castles also come into the category! It can have up to 50 rooms.

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What is the difference between hotel categories in Italy? There are options for every taste and budget! Now just choose your city, your hotel, pack your bags and ‘buon viaggio’! And if you feel insecure or have no time, and need help to organize your trip, don’t hesitate to contact me! I will love to help you make your dream trip to Italy come true. And how can I do that? Keep reading this post until the end and you will understand how we make your life and your trip much easier.

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